Sample:
(This conversation between a Returns Employee and a customer was overheard by me and others.)
Employee: “Hello, how may I help you?”
Customer: “Yes, I would like to return this.” (Heaves a large propane tank, the kind used for barbecue grills onto the counter.)
Employee: “Why?”
Customer: “It’s leaking.”
(At this point me, 4 managers, the employee, 2 other customers, and 3 other employees all within earshot, slowly turn their heads towards the leaking tank careful not to make any sudden movements.)
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