(We get a LOT of calls like this.)
Him: “I locked myself out of my computer, and I cant get in and I need to get in! My password doesn’t work!”
Me: “Okay, we can do a password reset for you.”
Him: “This is really important, I need to be able to log in!”
Me: “Okay, sir, no problem. Can you just verify your login ID for me?”
Him: *verifies*
Me: “Okay, great. Now can you verify that your Caps Lock is not on?”
Him: “What? That’s stupid, why would I…oh.” *silence*
Me: “Sir?”
Him: “…it just worked all of a sudden, thanks.”
Me: “…”
Source : NotAlwaysRight
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